Teleperformance USA Customer Service Representative in Panama City Beach, Florida

Responds to customer phone inquiries regarding all aspects of client business, in a timely, accurate and professional manner, consistently meeting all guidelines.

Essential Functions:

  • Responsible for all customer inquiries
  • Provide excellent customer service
  • Follow up to customer inquiries
  • Troubleshoot equipment and system problems
  • Resolve issues on first call
  • Appropriately communicate with customers
  • Thrives in a fast-paced environment
  • Exercise retention efforts
  • Identify customers who are comparison-shopping and offer alternative solutions or additional products and services to meet the customer's needs.
  • Build & maintain customer loyalty

Qualifications:

  • Must be 18 years of age or older

  • Strong written and verbal communication skills and an ability to work with people from diverse backgrounds

  • Ability to multi-task, good organizational and time management skills.

  • 6 months of Customer Service experience preferred

  • Ability to consistently meet schedule requirements

Education/Experience:

  • High school diploma or GED required

  • Previous experience in a customer service position is a plus

  • Any customer service, quality, or training certification is a plus

Communication and Numeric Skills:

  • Ability to read, analyze, and interpret verbal and written instructions.

  • Ability to write business correspondence.

  • Ability to effectively present information and respond to questions from customers

  • Ability to speak effectively with individuals identified in Work Relationships.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.

  • Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.

Computer Skills:

  • Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts.

  • Knowledge of Word and/or Excel sufficient to enter data, copy or cut and paste data and print results as required.

  • Ability to manage multiple web or software based programs simultaneously.

To apply, please email Regina.Barnes@teleperformance.com

Teleperformance is an equal opportunity employer.

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.

To apply, please email Regina.Barnes@teleperformance.com

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled