Teleperformance USA Customer Service Representative in Mahwah, New Jersey

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact

Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

  • Handle and carefully respond to all inbound customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Appropriately communicate with customers
  • Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

What We're Looking for

  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Compassionate customer service mindset
  • Ability to interact with various types of customers
  • Ability to speak, read and write fluently in English, due to nature of job
  • Availability to work various shifts

What We Prefer

  • 6 months Call Center experience
  • 1 year Customer Service experience
  • Associated Degree or higher
  • Logical problem-solving skills
  • Ability to use Windows operating systems
  • Organization and work prioritization skills

Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work

To apply, please email Amber.Dicostanzo@teleperformance.com

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled