Teleperformance USA Licensed Health Insurance Professional in Killeen, Texas
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you’ll experience great job satisfaction in an inspiring, uplifting work environment.
What you will do
Licensed Agents with a 215, 218 or 240
Health License with a positive attitude, who are employee and client centric
able to work in a fast paced environment and be self motivated and focused on achieving performance expectations
Answer inbound and initiate outbound telephone calls
Communicate with customer effectively and clearly
Use independent judgment, logic and analytical skills in problem solving
Comply with all telesales regulatory guidelines
Track positive and non positive call outcomes in order to create effective rebuttals and identify best practices
Meet or exceed internal and external sales goals set on a daily, weekly and monthly basis What you will bring
Minimum of 1 year customer service/sales experience
Stable long term work history
Prior call center experience preferred
Must be 18 years old
Type 25 WPM
High School Graduate or GED
Ability to use desktop computer system and hardware, e.g. mouse, keyboard
Logical problem solving skills and ability to multi-task
Proven oral and written communication skills
Ability to resolve complex customer billing and service issues
Good negotiation skills
Strong listening and problem identification skills
Solid soft skills, ability to express empathy and manage/control call pace
Multi-tasking required -- ability to "talk and type", take precise notes through the interaction
Strong product knowledge, sales technique, rebuttal skills, and overcoming objections and strong conversion capabilitiesAPPLY NOW!
The Teleperformance Group does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, citizenship, ancestry, age, disability, genetic information, family care status, military caregiver status, veteran or military service or obligation, reserve status, national guard status, or any other basis protected by applicable laws, and it is the policy of each such Company to fully comply with those laws that prohibit discrimination.