Teleperformance USA Technical Support Representative in Boca Raton, Florida

Job Description

Location Boca Raton, FL Department Call Center Representative Position Title Technical Support Representative - Great Pay Plan! Report To Supervisor Job Summary We are excited to announce partnership with a new client to our Boca Raton location! Our Tech Support Representatives willearn $13/hr at the conclusion of training, plus the opportunity to go up to $15.50/hr with new skill sets.

There's more! You could make an additional $200+/mo with our average performance incentives!*

We are hiring for a variety of shifts between the hours of:

6AM-11PM

No Graveyard shifts and take advantage of our flexible schedules after the completion of training.

We offer benefits including health, dental, vision, 401k, PTO and many more options to choose from. We look forward to speaking with you!

About the Company

Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 147,000 computerized workstations, with more than 192,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.

Position Profile

  • Responsible for all customer inquiries and questions regarding their personal computer or portable device (smart cell phone, mp3 player, PDA).
  • Diagnose and provide resolution to issues
  • Provide excellent customer service and analyze problems effectively
  • Work with confidential information
  • Solve to resolve issues on first call
  • Accurately log all customer interactions
  • Achieve Center Metrics including call handle time and customer satisfaction scores
  • Communicate positively with team members, customers and other partners
  • Thrives as a team player
  • Participates in additional training
  • Performs other related duties and assignments as required

Duties/Responsibilities * Responsible for all customer inquiries and questions regarding their personal computer or portable device (smart cell phone, mp3 player, PDA). * Diagnose and provide path to resolving inquiries * Provide excellent customer service and analyze problems effectively at all times * Work with confidential customer information * Problem solve to help customers resolve issues on first call * Accurately log all customer interactions in data management system * Achieve Call Center Metrics including call handle time and customer satisfaction scores * Communicate positively with team members, customers and other partners * Thrives as a team player in a fast-paced, high-energy, change-oriented environment * Participates in additional training courses when needed * Performs other related duties and assignments as required and as assigned by supervisor or

Qualifications: * 1 year Customer service experience preferred * Must be at least 18 years old * Type 30 wpm * High School Diploma or GED * Have strong active listening * Logical problem solving skills * Oral and written communication skills * Availability to work various shifts * Ability to use desktop computer system- Mac/ Windows * Ability to use multitask and navigate between various windows on a computer * Provide a positive, professional, empathetic and customer-focused manner * Good organization and work skills

Teleperformance is an equal opportunity employer.

To apply, please email Matthew.Bartek@teleperformance.com

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled